![]() ![]() Refer to CTX125567 - How to Configure NetScaler Gateway Appliance with Unlimited ICA Connections for more information. If Basic mode is used under Citrix Gateway virtual server (ICA Only checkbox checked in latest versions of ADC) then unlimited ICA users are allowed. Change the NetScaler Gateway virtual server mode from SmartAccess to Basic. Note: Retain Citrix Gateway virtual server in SmartAccess mode.Ĭitrix Gateway setting should match with the type of license that Citrix Gateway has. Adjust the maximum number of users to match the new number of total users by navigating to Citrix Gateway > Global Settings > Change Authentication AAA Settings > Maximum Number of Users. #Citrix workspace not launching install#Install an additional Universal License to accommodate more users. You can also navigate to ADC configuration utility > System > Licenses to confirm the number of Citrix Gateway and ICA licenses.Ĭomplete one of the following steps to resolve this issue: If you notice that both values are the same then the Citrix Gateway license is exhausted. Navigate to ADC configuration utility > Citrix Gateway > Virtual Server and examine the Maximum Users and Current Users. ![]() Verify if the license is exhausted on Citrix Gateway. Install Latest Version of Citrix Workspace Appĭownload and install the latest version of Citrix Workspace to resolve this issue. FAS Authorization certificate has expired.Verify Communication on port 1494/2598 from the Subnet IP/Mapped IP to the XenApp/XenDesktop Servers. ![]()
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